Frequently Asked Questions
Does the product need to be in stock with the competitor?
Does the product need to be in stock with the competitor?
Yes, the product must be in stock and ready to ship with the competitor for us to consider a price match.
Does the product have to be an exact match?
Does the product have to be an exact match?
Yes, the product must be an exact match to the one listed on our site, including any bundle options, colour, model, and other specifications.
How quickly are price match requests reviewed?
How quickly are price match requests reviewed?
We aim to review all price match requests as soon as possible, though please note that we cannot guarantee that competitor prices will remain the same during this contact period.
Is a price match guaranteed?
Is a price match guaranteed?
While we strive to be competitive, we cannot guarantee a price match on all requests.
Can I request a price match on a product I’ve already purchased?
Can I request a price match on a product I’ve already purchased?
Unfortunately we cannot price match products that have already been purchased due to the fact that prices or promotions may have altered during that time.
Do you price match items from third-party discount platforms?
Do you price match items from third-party discount platforms?
No, we cannot match prices from third-party discount platforms, such as eBay or other similar channels.
Do you have any other terms I should know about?
Do you have any other terms I should know about?
We always aim to offer competitive prices and do our best to accommodate price match requests whenever possible. However, certain terms or exclusions may apply as listed above.
